PRODUCT LEADERSHIP

Seemingly everyday and mundane things sometimes end up being a good business lesson. I am back in India after some travel. Yesterday I had to get some kids photos printed in order to give our friends who are moving to Singapore.  It was late in the evening when I stopped by one of the small photo printing outlets that is inconspicuously located at the back of a general store. Below is my conversation with the “PhotoGuy” which took place in Hindi and which I narrated to the family once I got home. It may seem like I am negotiating a very small amount (less than $1), which my wife pointed out to me, but it is not about the amount as hopefully will be clear from the dialog. Read the rest of this entry »